Effective Date: August 1, 2026
At Alexa Kitchen, customer satisfaction is our priority. As we specialize in customized modular kitchens, wardrobes, and interior solutions, our Return & Refund Policy is designed to ensure transparency and fairness.
1. Customized Products
All modular kitchens, wardrobes, and customized furniture are designed and manufactured according to the customer’s specific requirements. Therefore, custom-made products are not eligible for return or exchange once production has started or the product has been delivered and installed.
2. Order Cancellation
- Orders may be cancelled before production begins, subject to approval.
- Any design, consultation, or site visit charges already incurred may be deducted from the refundable amount.
- Once manufacturing has commenced, cancellation requests may not be accepted.
3. Refund Policy
Refunds may be considered only in the following situations:
- A duplicate payment has been made.
- Alexa Kitchen is unable to provide the agreed service due to reasons solely attributable to us.
- The order is cancelled before production begins and is approved by Alexa Kitchen.
Approved refunds will be processed through the original payment method within 7–14 business days, depending on the payment provider or bank.
4. Damaged or Defective Products
Customers should inspect the products at the time of delivery and installation.
If any product is found to be damaged due to manufacturing defects or incorrect installation by our team, please notify us within 48 hours of installation. After verification, we will repair, replace, or resolve the issue as deemed appropriate.
5. Non-Refundable Charges
The following charges are non-refundable:
- Design consultation fees
- Site visit charges
- Measurement and planning fees
- Custom design and manufacturing costs already incurred
- Installation charges after successful completion
6. Customer Responsibilities
Customers are responsible for providing accurate measurements, project requirements, and approvals before production begins. Any changes requested after production has started may result in additional charges and are not eligible for a refund.
7. Force Majeure
Alexa Kitchen shall not be held responsible for delays or cancellations caused by events beyond our reasonable control, including natural disasters, transportation issues, government restrictions, supplier delays, or other unforeseen circumstances.
8. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Alexa Kitchen
Tripuri Road, Opposite Public Nursing Home, Preet Nagar, Tripuri, Patiala, Punjab – 147002
Phone: +91 75298 04460
Email: alexakitchen90@gmail.com